50 reasons to contact JDD today

Click on any one to summon help ...

• 1 - we're not getting enough visitors
• 2 - we're getting too many visitors
• 3 - we're experiencing unmanageable peaks and troughs
• 4 - enough visitors are coming, but they're not spending
• 5 - our shop's not working as well as it could
• 6 - our café's not working as well as it could
• 7 - our car park is in the wrong place
• 8 - our shop is in the wrong place
• 9 - our café is in the wrong place
• 10 - our attraction has lost its sparkle
• 11 - we're not getting as many repeat visits as we used to
• 12 - our events programme is flagging
• 13 - we're not doing as many functions as we used to
• 14 - the market has changed on us, but we haven't changed our offer
• 15 - we've a list of capital projects but they seem unaffordable
• 16 - the public isn't sufficiently aware of what we offer
• 17 - the public know about us but still they don't come
• 18 - we're not seeing enough families or young people
• 19 - our interpretation needs refreshing
• 20 - we're too dependent on fine weather
• 21 - visitors seem to be getting lost - is our signage working?
• 22 - we're not making best use of our assets
• 23 - we're not sure our pricing is right
• 24 - more holidaymakers are staying in the UK, but they're not coming here
• 25 - we don't know where to go for funding
• 26 - our membership system is creaking
• 27 - we're not tracking visitor numbers adequately
• 28 - we're not reclaiming gift aid efficiently
• 29 - our member numbers are dropping off
• 30 - we have other attractions close by that are impacting our numbers
• 31 - we're not quite sure why people come here
• 32 - we don't understand marketing or market segmentation
• 33 - our service delivery is not up to scratch
• 34 - we're getting too many complaints
• 35 - we're getting too little customer feedback
• 36 - we've never surveyed our visitors to find out what they like/dislike
• 37 - our visitor welcome process needs re-working
• 38 - people are using our car park but not our other facilities
• 39 - we're not as 'green' as we should be
• 40 - we want to make changes but the planning people are resisting
• 41 - we do not know how many visitors we ought to be seeing
• 42 - the shop isn't selling anything local
• 43 - our education programme is flagging - we're not getting many school visits
• 44 - we've got great meeting facilities but they're underutilised
• 45 - when people arrive, there's no obvious place for them to go to
• 46 - we have no means of emailing our visitors
• 47 - our website needs a workover
• 48 - our mailing list is out of date and full of duplicates
• 49 - we're not sure the whole visitor business is worth the pain
• 50 - I have just inherited a historic estate and want to rethink the visitor business